Help and feedback

How to use BoardStat, answers to common questions, and how to tell us what works and what doesn't.

Give feedback

BoardStat 2.0 is a prototype, and we are building it with the people who use it. Tell us what helps, what is confusing, what is wrong, and what you wish it did.

Email works for everyone. GitHub is for people who already use it; issues there are public.

It helps if you include:

the web address of the page you were on (it keeps your filters, so we see what you saw)
what you expected to see, and what you saw instead
your phone or computer and browser, if something looked broken

How to use BoardStat

Pick what to look at. On the first page, choose a community district, a council district or an address. For a district, pick it from the list or click it on the map. For an address, type it the way you normally would (for example 114 Nassau Ave, Brooklyn, NY 11222) and select a match.
Narrow it down. Use the filters at the top: dates, problem, description, agency and status. Every part of the page updates.
Read the page. Start with "At a glance", then the top problems, requests per month, how long agencies take to close requests, and the map. Select a problem or an agency to filter the page to it.
Share or keep it. The page's web address keeps your filters, so you can bookmark it or send it to someone. "Print summary" makes a printable page, and "Download CSV" gives you every matching request in a spreadsheet.

Every term and number is explained in the Glossary.

Common questions

Why can't it find my address?: BoardStat only knows addresses that already appear in 311 requests in its data, spelled the way the city records them. Write numbered streets with numbers (5 Ave, not Fifth Ave). If a building has never had a 311 request with its address, it won't be found. Requests that gave only a cross street are not on address pages.
How up to date is the data?: BoardStat updates every night. The city publishes 311 data with a delay of a day or more, so the newest requests are usually from the day before. Each page says when the data was built and what changed since the last update. If a page says the data is out of date, the nightly update did not run; we are alerted when that happens.
Why do my council district numbers differ from the city's?: Council district lines changed in 2023. BoardStat places every request in today's lines by where it happened, while the city's own council_district field keeps the old district on older requests. See Agreement in the Glossary.
Why is the last month so low?: It is a partial month: only the days so far. BoardStat shows partial months as hollow dots so they don't look like a drop.
Can I see older years?: Yes, back to January 1, 2020. A page opens on about the last year; move the From date earlier to see more. Going back to 2010 is planned.
Is anything I type sent anywhere?: No. BoardStat runs in your browser: your filters and the addresses you search for stay on your device.
Is this an official City of New York tool?: No. BoardStat is a BetaNYC prototype built on the City's open data. For official 311 information, see NYC311.